Dr A Comiskey & Partners
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Conan Doyle Medical Centre Tel: 0131 666 5160

Portobello Surgery

Tel: 0131 669 8406

Home.
Prescriptions.
Staff.
Registration.
Contacts.

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Video consultation waiting room

Conan Doyle Medical Centre,

 

4 Nether Liberton Lane,

Edinburgh.

EH16 5TY

 

Tel: 0131 666 5160

Portobello Surgery,

 

265 Portobello High Street,

Edinburgh.

EH15 2AW

 

TEL: 0131 669 8406

Contacts

Please if you want to get in touch by E-Mail. Our Practice Manager will aim to reply shortly. For security reasons E-mail should only be used for NON-URGENT and NON-CLINICAL matters. The doctors will not respond by e-mail to requests for medical advice. Please telephone reception to request a telephone consultation, an appointment or a home visit or any other clinical query or request.

 

We aim to acknowledge patient comments within 2-3 working days. This may be via email or by telephone depending on each individual situation. If some action is to be taken following patient communication, we will state clearly the time-scale we expect any action to be taken by and aim to keep patients informed of progress at all stages.

 

We constantly strive to give you the best possible care and attention. We recognise, however, that occasionally things do not go as smoothly as we would like. We welcome suggestions and there are Suggestions Forms available for your comments, both good and bad, at reception or you can use the link below to e-mail your comments or suggestions to us.

 

Patients wishing to make a complaint should in the first instance contact the Practice Manager at the Surgery, either verbally or in writing. The practice operates an approved in-house complaints procedure, details of which are available from reception.

 

Thank You

 

Scottish Public Services Ombudsman

4 Melville Street

Edinburgh

EH3 7NS

Phone: 0870 011 5378

Fax: 0870 011 5379

Email: enquiries@scottishombudsman.org.uk

Web site: www.spso.org.uk

Surgery complaints information leaflet

Complaints