Please if you want to get in touch by E-Mail. Our Practice Manager will aim to reply
shortly. For security reasons E-mail should only be used for NON-URGENT and NON-CLINICAL
matters. The doctors will not respond by e-mail to requests for medical advice. Please
telephone reception to request a telephone consultation, an appointment or a home
visit or any other clinical query or request.
We aim to acknowledge patient comments within 2-3 working days. This may be via email
or by telephone depending on each individual situation. If some action is to be taken
following patient communication, we will state clearly the time-scale we expect any
action to be taken by and aim to keep patients informed of progress at all stages.
We constantly strive to give you the best possible care and attention. We recognise,
however, that occasionally things do not go as smoothly as we would like. We welcome
suggestions and there are Suggestions Forms available for your comments, both good
and bad, at reception or you can use the link below to e-mail your comments or suggestions
Patients wishing to make a complaint should in the first instance contact the Practice
Manager at the Surgery, either verbally or in writing. The practice operates an approved
in-house complaints procedure, details of which are available from reception.