Order prescriptions via Patient Services
Download the form and e-mail or hand the form to reception to register yourself for patient-services
The prescription counterfoil can be e-mailed, handed into reception or posted to us to order your repeat medication. Please tick carefully only the items you require to avoid waste of medicines not needed.
You can now email us your request by clicking on the links below. Please ensure that you give us full details of the medication that you require and include your name and date of birth.
For Repeat Prescriptions please allow 5 days before collection from the surgery.
Please use the following e-mail address to request your medications if your are not yet registered for online services. Please consider to register yourself for Patient Services as soon as possible.
📧 Portobello Patients
📧 Conan Doyle Patients
Email is not encrypted, so if you are unhappy with this please either hand in repeats requests or send by post to the surgery. Please include the name, dose and how many times you take your medication daily on your request.
Telephone requests are NOT accepted as this may lead to mistakes being made. Please remember to state which items are required and to make the request in good time. Even with our fully computerised system, repeat prescriptions take 5 days to be processed. Prescriptions can be returned to you by post if a stamped, addressed envelope is included with your request (allow extra postal time for this service). Local chemists operate a pick-up service for prescriptions – Let reception know which pharmacy you would like to pick up your prescription. After one year of repeat prescriptions our computer automatically requests you to make an appointment for a review of your medication.
Chronic Medication Service (CMS) is a service for people with a long-term condition, whose treatment has been completely stable for over a year. This means a condition that lasts longer than a year and needs ongoing medical care, i.e. high blood pressure or asthma.
This service helps patients, doctors and pharmacists to work more closely together by creating a personal care plan helping patients with their medicines.
Some people can get the medicines they use regularly on a serial prescription (24, 48 or 56 weeks) that the pharmacist will hold for them and dispense at time intervals agreed with the doctor (every 4 or 8 weeks).
For more information on this service, please contact your pharmacist, GP or the NHS helpline on 0800 22 44 88 (call from landlines are free).